Service · Interface & experience design
Design is the part of the building people actually walk through.
Good interface design is mostly invisible: people find what they came for, finish what they started and leave without thinking about it. We research, structure and draw services so that they behave that way.
Research
Start with the people, not the screens.
We talk to the people who will use your service, watch them attempt the tasks that matter, and read the support emails you already receive. The aim is not a thick report but a short list of the problems worth solving and the language your users actually use.
Structure
Information architecture and flows.
Before anything is styled, we agree how content and tasks are organised: what lives where, what each screen is for, and how someone moves from intention to completion. These decisions are cheap to change on paper and expensive to change in code.
- Content inventories and navigation models
- Task flows for the main journeys and their failure cases
- Clickable prototypes tested with real users before build
Interface
Visual design with a working purpose.
Our visual work aims for clarity and character in that order. We produce interface designs and a compact design system of colours, type, spacing and components, documented so that developers can build from it faithfully and future designers can extend it without starting again.
Accessibility
Built in, not bolted on.
Contrast, focus order, text sizing, motion sensitivity and plain language are considered from the first sketch. We test prototypes with keyboard navigation and screen readers and record where compromises have been made and why.
Next step
Talk it through with us.
Tell us where things stand and we will reply on the next working day with questions or a suggested first conversation.